Please review all of our official policies before working with the Buffalo Catering Company.

OUR POLICIES

Delivery/Pick-Up Order Policies

  1. To secure our catering services we require a signed catering agreement and a 20% deposit calculated from your order estimate at the time of booking.
  2. (72) hours’ notice is preferred for delivery and pick-up catering order requests. Approval for any order is based on availability.
  3. Catering requests received under our (72) hour minimum are subject to an increased administrative fee. Late-order menu costs are subject to vary based on each request.
  4. All catering order deliveries within a (25) mile radius of our kitchen are subject to a 15% administrative fee. Delivery locations outside of that travel radius may be subject to a higher delivery rate. This fee is reduced to 5% with any standard pick-up order.
  5. Delivery minimum for orders during our standard delivery times (Monday – Friday, 8:00AM through 5:00PM) is $300. Delivery orders before or after this window may need to meet a higher order amount. Alternatively, we do offer pick-up services directly from our catering kitchen.
  6. Please allow a delivery window of (15) minutes before and after the specified delivery time due to unknown weather and traffic conditions.
  7. Final headcount and menu selections are requested (7) days prior to the order date, after which the count may increase but not decrease.
  8. Final invoice payment is due (5) days prior to the order date.
  9. In the event of a cancellation, you will be responsible for any costs incurred up to the time of cancellation. 100% of the estimated charges will be assessed if the cancellation occurs less than (24) hours prior to the event.
  10. A credit card number may be requested for incidentals.

Full-Service Event Policies

  1. Our food and beverage minimum (before labor, taxes and fees) during peak season is $1,500 for events Sunday through Thursday, $3,000 for Friday or Saturday events. During off-season, full-service requests under these minimums can be considered and reviewed for approval.
  2. A minimum of (30) days’ notice is preferred with any new full-service catering event request.
  3. To secure our catering services, we require a signed catering agreement along with a 20% deposit calculated from your order estimate at the time of booking. Order adjustments can continue to be made after the time of booking.
  4. Approval for any order or order adjustments is based on availability.
  5. When ordering a bar package that includes alcohol, we require a minimum (20) days’ notice prior to the event date. This timeframe is required to file the necessary event details with New York State. The Buffalo Catering Co. will obtain the necessary special event alcohol permits and insurance to provide beverage services at your event.
  6. All full-service events are subject to an administrative fee that may range between 18-25%. This fee is based on the extent of your event and will be identified as a separate line item on your catering order.
  7. The final menu selections and final number of guests attending, including vendors, must be provided (14) days prior to the event date, after which, the count may increase but not decrease. The final guest count may be requested by an earlier date if linens are being ordered for your event.
  8. Following health and safety regulations in the State of New York, catering staff will remove all remaining perishable food items upon the conclusion of meal service. Any remaining items shall not be removed or taken without prior approval from The Buffalo Catering Co. management. This policy applies to full-service catering only and does not apply to delivery or pick-up catering orders.
  9. Final invoice payment is due (14) days prior to your event date.
  10. In the event of a cancellation, you will be responsible for any costs incurred up to the time of cancellation. 100% of the estimated charges will be assessed if the cancellation occurs less than (24) hours prior to the event.
  11. A credit card number may be requested for incidentals.

All prices and policies are subject to change.

Start planning your next catered event today!